Yes, we can reimburse you for Reasonable and Necessary supports you have purchased. We need to know your bank details and receive a copy of a paid invoice or receipt to make the claim. All reimbursements can be emailed to the plan management team at firstname.lastname@example.org
For more information - you can read our Reimbursement Guide
Review requests need to go directly to the NDIA. It is important to start this process as early as possible. Parent to Parent can help provide some supporting documentation such as funding statements or copies of invoices. If you need any information, you can contact the team at email@example.com or check out our information sheet about reviews here.
We strongly encourage all families to keep an eye on their spending using their funding statements to prevent running out of money early. But if this happens, please contact your NDIA LAC/Planner to discuss your options. If you have a Support Coordinator, they may also be able to help you. You may need an early review. You may need to reschedule with your support workers or therapists until your plan is changed. Once your current NDIS plan has come to the end - We can send invoices to the NDIA provider payments team - they may choose to add additional funds to cover the support, but this is not guaranteed.
Your NDIS plan may be automatically extended or replaced with a new, reviewed plan. When either happens we will receive a notification from the NDIS about the status of your plan and we will let you know the next steps. Usually, if your plan is extended, we will continue to process your invoices as normal. If you have a new plan, we will ask you to send us a copy of the new plan. Please check your emails regularly to ensure you don’t miss an update from us.
Plan management comes at no cost to you.
The NDIS pays for your plan management services on top of your funding.
If you have a plan that you want to be plan managed, give us a call and let your NDIS planner know.
It is easy.
Simply let your NDIA representative know and they will help you have this included in your plan.
Our dedicated Plan Management team offers personalized hour-long sessions at just $74.63 per hour, claimable through your NDIS funding.
The sessions cover topics such as understanding your NDIS plan, finding and working wtih providers and using budgeting tools.
You can find out more or book on our website. Click here.
NDIS support invoices can be emailed to firstname.lastname@example.org
You will need to agree on your hourly rate with the participant and their family. There are maximum amounts that can be charged for some supports and these do change from time to time. You can also find more information on the NDIS website.
The invoice must contain the participant’s name, your business name & ABN, an invoice number, support dates & description, hourly rates and the total amount due. If you would like more information on invoice requirements, please see here.
Yes we need a copy of your plan to ensure we can accurately claim your invoices, please email it through to email@example.com.
The fees for plan management are included in your plan on top of your budget amount for supports. There are no additional costs to you. We will never charge you more than the NDIS rate for plan management services.
The head office is located in Woombye on the Sunshine Coast. Conveniently located near a train station and buses. We are open for visitors from 9 am to 4pm Monday to Friday. You can come in to sign up during this time. If you have a long trip to get to us, please call ahead and let us know you are coming to make sure someone will be here.
Yes! P2P are registered plan managers. As part of our registration, our plan management team members have finance or bookkeeping qualifications and are experienced in the NDIS industry.
P2P aims to have invoices processed within 5 business days of receiving approval from you (if required). We aim to process them as soon as possible and often it will take less time.
Sometimes things change or something goes wrong, we are here to listen and help if you have an issue. However, if you decide to cancel plan management services, contact the team at 1800 777 723 and we can help you close your account. We will aim to close your account in 10 working days or as soon as possible depending on the number of invoices outstanding at the time
A P.A.T.H. is an 8-step goal setting tool.
This can be used to help NDIS participants, students and even businesses. To learn more about P.A.T.H. you can read more here.
Yes, you can pay for your P.A.T.H. from NDIS funding.
Contact P2P to discuss your funding and how you can use this to purchase a P.A.T.H.
To make a complaint or send us a compliment, you can scroll to the bottom of any page on our Website and click the Feedback & Complaints link. It will take you to our policy and form. There is a link to an accessible version of the form. You can also send an email to firstname.lastname@example.org or call us on 1800 777 723 Monday to Friday between 9am and 4pm.
Although Parent to Parent is not able to provide advocacy advice, we have partnered with People with Disabilty Australia to offer a free advocacy clinic.
This clinic runs on the 2nd Friday of the month. Bookings are required. For more information click here.
We have a range of volunteer opportunities based out of our Woombye office. To express an interest in volunteering go to the Meet the Team page which is available via the About tab. Complete our volunteer form to tell us about yourself and what you are interested in. You can also send an email to email@example.com or call us on 1800 777 723 Monday to Friday between 9am and 4pm.
Donations to P2P are tax deductible above $2. You can get information on this at P2P Donation.
Contact P2P to enquiry about our free advocacy clinic in partnership with People with Disability Australia. Or read more here.
Loud and Clear QLD is a self advocacy group based on the Sunshine Coast.
The group has members of all ages and everyone is welcome. If you would like to learn more you can read about it here.
P2P offers 1 on 1 sessions with a Plan Manager to improve skills of NDIS participants and nominees.
We have a small charge for these sessions of $74.63 per hour, which can be claimed from NDIS funding.
For more information - click here.