We have an easy to complete online form to sign up for Plan Management. You can email our friendly intake team at email@example.com or call us on 1800 777 723 Monday to Friday between 9am and 4pm.
Your support worker can email their invoices for your support to firstname.lastname@example.org. The invoice must contain the participant’s name, the business name & ABN, an invoice number, support dates & description, hourly rates and the total amount due. For more information see here.
Yes, we can reimburse you for Reasonable and Necessary supports you have purchased. We need to know your bank details and receive a copy of a paid invoice or receipt to make the claim. All reimbursements can be emailed to the plan management team at email@example.com
For information about NDIS plan management, or general NDIS questions, check out our Participant or Provider resource pages. Otherwise you can contact the plan management team at firstname.lastname@example.org or call us on 1800 777 723 Monday to Friday between 9am and 4pm.
Parent to Parent does not offer direct support services (support workers). However, we do offer referrals to local service providers in your area. Contact Karen at email@example.com or by phoning 1800 777 723.
Review requests need to go directly to the NDIA. It is important to start this process as early as possible. Parent to Parent can help provide some supporting documentation such as funding statements or copies of invoices. If you need any information, you can contact the team at firstname.lastname@example.org or check out our information sheet about reviews here.
We strongly encourage all families to keep an eye on their spending using their funding statements to prevent running out of money early. But if this happens, please contact your NDIA LAC/Planner to discuss your options. If you have a Support Coordinator, they may also be able to help you. You may need an early review. You may need to reschedule with your support workers or therapists until your plan is changed. Once your current NDIS plan has come to the end - We can send invoices to the NDIA provider payments team - they may choose to add additional funds to cover the support, but this is not guaranteed.
Your NDIS plan may be automatically extended or replaced with a new, reviewed plan. When either happens we will receive a notification from the NDIS about the status of your plan and we will let you know the next steps. Usually, if your plan is extended, we will continue to process your invoices as normal. If you have a new plan, we will ask you to send us a copy of the new plan. Please check your emails regularly to ensure you don’t miss an update from us.
NDIS support invoices can be emailed to email@example.com
You will need to agree on your hourly rate with the participant and their family. There are maximum amounts that can be charged for some supports and these do change from time to time. You can also find more information on the NDIS website.
The invoice must contain the participant’s name, your business name & ABN, an invoice number, support dates & description, hourly rates and the total amount due. If you would like more information on invoice requirements, please see here.
Yes we need a copy of your plan to ensure we can accurately claim your invoices, please email it through to firstname.lastname@example.org.
The fees for plan management are included in your plan on top of your budget amount for supports. There are no additional costs to you. We will never charge you more than the NDIS rate for plan management services.
The head office is located in Woombye on the Sunshine Coast. Conveniently located near a train station and buses. We are open for visitors from 9 am to 4pm Monday to Friday. You can come in to sign up during this time. If you have a long trip to get to us, please call ahead and let us know you are coming to make sure someone will be here.
Yes! P2P are registered plan managers. As part of our registration, our plan management team members have finance or bookkeeping qualifications and are experienced in the NDIS industry.
P2P aims to have invoices processed within 5 business days of receiving approval from you (if required). We aim to process them as soon as possible and often it will take less time.
Sometimes things change or something goes wrong, we are here to listen and help if you have an issue. However, if you decide to cancel plan management services, contact the team at 1800 777 723 and we can help you close your account. We will aim to close your account in 10 working days or as soon as possible depending on the number of invoices outstanding at the time
To make a complaint or send us a compliment, you can scroll to the bottom of any page on our Website and click the Feedback & Complaints link. It will take you to our policy and form. There is a link to an accessible version of the form. You can also send an email to email@example.com or call us on 1800 777 723 Monday to Friday between 9am and 4pm.
We have a range of volunteer opportunities based out of our Woombye office. To express an interest in volunteering go to the Meet the Team page which is available via the About tab. Complete our volunteer form to tell us about yourself and what you are interested in. You can also send an email to firstname.lastname@example.org or call us on 1800 777 723 Monday to Friday between 9am and 4pm.
If you can't find an answer to your questions on this page you can send an email to email@example.com or call us on 1800 777 723.
Donations to P2P are tax deductible above $2. You can get information on this at P2P Donation.
P2P will be running a variety of events and workshops. They will be advertised on our Facebook page at Parent to Parent Qld | Woombye QLD or ring us on 1800 777 723.
To become a member click on Assoc Membership, Become a Member and complete the online Membership Form. For more information email us at firstname.lastname@example.org or call 1800 777 723.