FAQs
Plan Management - Participants
How do I sign up for Plan Management?
We have an easy to complete online form to sign up for Plan Management. You can email our friendly intake team at intake@p2pqld.org.au or call us on 1800 777 723 Monday to Friday between 9am and 4pm.
How do my support workers or providers get paid?
Your support worker can email their invoices for your support to ndisfinance@p2pqld.org.au. The invoice must contain the participant’s name, the business name & ABN, an invoice number, support dates & description, hourly rates and the total amount due. For more information see here.
I want to pay for an NDIS support myself, can I be reimbursed?
Yes, we can reimburse you for Reasonable and Necessary supports you have purchased. We need to know your bank details and receive a copy of a paid invoice or receipt to make the claim. All reimbursements can be emailed to the plan management team at ndisfinance@p2pqld.org.au
For more information - you can read our Reimbursement Guide
I have questions about Plan Management, who can I talk to?
For information about NDIS plan management, or general NDIS questions, check out our Participant or Provider resource pages. Otherwise you can contact the plan management team at ndisfinance@p2pqld.org.au or call us on 1800 777 723 Monday to Friday between 9am and 4pm.
Do you provide support workers, or information on how to find them?
Parent to Parent does not offer direct support services (support workers). However, we do offer referrals to local service providers in your area. Contact Karen at resource@p2pqld.org.au or by phoning 1800 777 723.
I think I need an early review, what do I do and can you help?
Review requests need to go directly to the NDIA. It is important to start this process as early as possible. Parent to Parent can help provide some supporting documentation such as funding statements or copies of invoices. If you need any information, you can contact the team at ndisfinance@p2pqld.org.au or check out our information sheet about reviews here.
I have no funding left in my plan, what can I do?
We strongly encourage all families to keep an eye on their spending using their funding statements to prevent running out of money early. But if this happens, please contact your NDIA LAC/Planner to discuss your options. If you have a Support Coordinator, they may also be able to help you. You may need an early review. You may need to reschedule with your support workers or therapists until your plan is changed. Once your current NDIS plan has come to the end - We can send invoices to the NDIA provider payments team - they may choose to add additional funds to cover the support, but this is not guaranteed.
My plan is ending, do I need to do anything for P2P to continue paying my invoices?
Your NDIS plan may be automatically extended or replaced with a new, reviewed plan. When either happens we will receive a notification from the NDIS about the status of your plan and we will let you know the next steps. Usually, if your plan is extended, we will continue to process your invoices as normal. If you have a new plan, we will ask you to send us a copy of the new plan. Please check your emails regularly to ensure you don’t miss an update from us.
How much does plan management cost me?
Plan management comes at no cost to you.
The NDIS pays for your plan management services on top of your funding.
If you have a plan that you want to be plan managed, give us a call and let your NDIS planner know.
How can I get funding for plan management?
It is easy.
Simply let your NDIA representative know and they will help you have this included in your plan.
I want to book a 1 on 1 skills building session with a plan manager, can P2P help?
Our dedicated Plan Management team offers personalized hour-long sessions at just $77 per hour, claimable through your NDIS funding.
The sessions cover topics such as understanding your NDIS plan, finding and working wtih providers, using budgeting tools and Home and Living Supports.
You can find out more or book on our website. Click here.
Plan Management - Providers
I am an NDIS Support provider, what email address do I send NDIS invoices to?
NDIS support invoices can be emailed to ndisfinance@p2pqld.org.au
How do I find out what price I should be charging?
You will need to agree on your hourly rate with the participant and their family. There are maximum amounts that can be charged for some supports and these do change from time to time. You can also find more information on the NDIS website.
What information do I need to include on my invoice to get paid?
The invoice must contain the participant’s name, your business name & ABN, an invoice number, support dates & description, hourly rates and the total amount due. If you would like more information on invoice requirements, please see here.
Plan Management - Sign up
Do you need a copy of my plan?
Yes we need a copy of your plan to ensure we can accurately claim your invoices, please email it through to intake@p2pqld.org.au.
Do you charge anything extra for plan management?
The fees for plan management are included in your plan on top of your budget amount for supports. There are no additional costs to you. We will never charge you more than the NDIS rate for plan management services.
Where are you located? Can I come in and meet you?
The head office is located in Woombye on the Sunshine Coast. Conveniently located near a train station and buses. We are open for visitors from 9 am to 4pm Monday to Friday. You can come in to sign up during this time. If you have a long trip to get to us, please call ahead and let us know you are coming to make sure someone will be here.
Are you NDIS registered?
Yes! P2P are registered plan managers. As part of our registration, our plan management team members have finance or bookkeeping qualifications and are experienced in the NDIS industry.
How long does it take for my workers to get paid by you?
P2P aims to have invoices processed within 5 business days of receiving approval from you (if required). We aim to process them as soon as possible and often it will take less time.
What if I want to cancel plan management services?
Sometimes things change or something goes wrong, we are here to listen and help if you have an issue. However, if you decide to cancel plan management services, contact the team at 1800 777 723 and we can help you close your account. We will aim to close your account in 10 working days or as soon as possible depending on the number of invoices outstanding at the time
P.A.T.H
What is a P.A.T.H.?
A P.A.T.H. is an 8-step goal setting tool.
This can be used to help NDIS participants, students and even businesses. To learn more about P.A.T.H. you can read more here.
How do I book a P.A.T.H.?
- You can find out what P.A.T.H. is and what is great about it, on our What We Do page. To book a P.A.T.H. You can email our friendly team at path@p2pqld.org.au or call us on 1800 777 723 Monday to Friday between 9am and 4pm.
- You can find out what P.A.T.H. is and what is great about it, on our What We Do Page. To book a P.A.T.H. You can email our friendly team at path@p2pqld.org.au or call us on 1800 777 723 Monday to Friday between 9am and 4pm.
Can I pay for a P.A.T.H. from my NDIS plan?
Yes, you can pay for your P.A.T.H. from NDIS funding.
Contact P2P to discuss your funding and how you can use this to purchase a P.A.T.H.
Events & Workshops
How do I find out about events and workshops?
P2P run a variety of events and workshops.
Check out our Workshops and Events Pages
They will be advertised on our Facebook page at Parent to Parent Qld | Woombye QLD or ring us on 1800 777 723.
Can I request a workshop or event?
Yes!
We can accommodate a range of event or workshop request.
Fill out our contact form here
Or ring us on 1800 777 723.
General
How do I make a compliment or complaint?
To make a complaint or send us a compliment, you can scroll to the bottom of any page on our Website and click the Feedback & Complaints link. It will take you to our policy and form. There is a link to an accessible version of the form. You can also send an email to manager@p2pqld.org.au or call us on 1800 777 723 Monday to Friday between 9am and 4pm.
I need help with advocacy, can P2P help me?
Although Parent to Parent is not able to provide advocacy advice, we have partnered with People with Disabilty Australia to offer a free advocacy clinic.
This clinic runs on the 2nd Friday of the month. Bookings are required. For more information click here.
How do I find out about Volunteering opportunities?
We have a range of volunteer opportunities based out of our Woombye office. To express an interest in volunteering go to the Meet the Team page which is available via the About tab. Complete our volunteer form to tell us about yourself and what you are interested in. You can also send an email to manager@p2pqld.org.au or call us on 1800 777 723 Monday to Friday between 9am and 4pm.
What does P2P do?
- We come from a history of working for a group of families concerned about the future for their sons and daughters with a disability. Their goal was to support each other and to initiate positive change in the lives of people with a disability. P2P is an organisation, focused on disability and on building potential. Our experiences and that of the thousands of families we have supported and listened to, have shown us that the path to a good life is based on quality information, having choice, and being supported and empowered to act on their own with self determination, in the same way as everyone else.
- We deliver NDIS plan management which assists in accessing the whole provider market and
- In our projects and planning area we walk alongside people through our peer led gatherings, advocacy events, transition planning and community festivals
- For further information see What We Do at P2P
Can you help me find answers to my questions?
If you can't find an answer to your questions on this page you can send an email to info@p2pqld.org.au or call us on 1800 777 723.
How do I make a donation?
Donations to P2P are tax deductible above $2. You can get information on this at P2P Donation.
Can I leave a review or testimonial?
Yes, we would love to hear from you!
You can review us on Google using this link - Click here
Or if you would like to email us feedback or a testimonial you can contact info@p2pqld.org.au.
Information and Referrals
I need help with a referral to a service provider. Can you help me?
- On our website Resources page you will see we have started adding information documents. We will continue to add to these as they are developed.
- We have a database of resources to help you. You can contact P2P at resource@p2pqld.org.au or by phoning 1800 777 723. If you know of a good resource that we should know about, please send an email with the details so we can add it to our database.
- Parent to Parent also offers 1 on 1 sessions with a Plan Manager to build skilss with dealing with providers. There is a small cost to this service, for more information contact P2P to enquire.
I need to speak with an advocate for some advice
Contact P2P to enquiry about our free advocacy clinic in partnership with People with Disability Australia. Or read more here.
I have a disability and I want to learn more about self advocacy. Where can I go?
Loud and Clear QLD is a self advocacy group based on the Sunshine Coast.
The group has members of all ages and everyone is welcome. If you would like to learn more you can read about it here.
I want to improve my knowledge of the NDIS, can P2P help?
P2P offers 1 on 1 sessions with a Plan Manager to improve skills of NDIS participants and nominees.
We have a small charge for these sessions of $77.00 per hour, which can be claimed from NDIS funding.
For more information - click here.
Do you have resources or pamphlets that I can use?
Yes, P2P has a number of resources and pamphlets available. You can contact our team for information or come into our office during business hours.
Membership
How do I become a member?
To become a member click on Assoc Membership, Become a Member and complete the online Membership Form. For more information email us at membership@p2pqld.org.au or call 1800 777 723.
What do I get as a member?
- Members receive special offers to events and workshops.
- Regular newsletters about our projects and opportunities to participate in activities
- You can send us stories and photos to go on our website and newsletters.
- You can be part of gathering information and providing feedback to the Government and NDIA about what is and isn’t working
- Be involved in working groups.
- Provide advice to us on our growth and development