Change of Terms Plan Management service

Recently we have had a review of our systems and some factors that are creating issues in timely payments for providers.

We are changing the terms of plan management service to include the following:

  • 48 hour approval times – if your services is Pay on Approval (POA) and your provider sends invoices to us rather than yourself, we will forward to you for approval*. After 48 hours if you haven’t let us know otherwise, we will make the payment and notify you of this payment. If you ask us to hold on the payment, we will continue to do so.

*amendment above – our original wording said – send to you for payment, we meant approval*

  • General change in some wording in our service agreements to make them easier to understand. Here are the links to new service agreements.

What do I do if I don’t agree to these?

Our change of terms are going to come in to effect Monday 2nd September. If you disagree to these, please get in contact with our Operations Manager, Kiki to discuss or 1800 777 723

This small change is going to mean a lot faster processing and a happier support work network, and more secure supports for you. If at any time you have concerns about your billing you can let us know.

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