P2P recognises the cultural and social diversity of people with a disability and those who support them and is committed to delivering a service that meets the individual needs of each person.

We conduct in-house training sessions to ensure all personnel develop processes and practices that encourage inclusiveness and promote and deliver services that are accessible and appropriate to those who request them.

Aboriginal and Torres Strait Islander (ATSI)

P2P acknowledges the importance of understanding the ways of Aboriginal and Torres Strait Islander people and respecting their cultural identity and the importance of family relationships and community.  

Culturally and Linguistically Diverse (CALD)

There is a wide range of cultural groups that make up the Queensland and Australian population.  It is recognised that people living in Queensland come from more than 200 different birthplaces and that over 150 languages are spoken.

Valuing and respecting diversity

Queensland is now home to many people from around the world.  P2P values the opportunity that this brings to workplaces across the State.

P2P recognises the importance of being aware that each person and family are unique.  It is important to avoid making assumptions that all people from a country will be the same and that the person’s country of birth is a reliable indicator of cultural identity.  

P2P will seek to avoid making assumptions by:

  • asking for clarification when needed;
  • checking that what has been discussed is properly understood; and
  • acknowledging limited understanding and asking for assistance to increase understanding as appropriate.

Access and equity

P2P is committed to ensuring equal access to services, by everyone who is entitled to them, without fear of discrimination based on their country of birth, language, culture, race or religion.  This means providing a service that is flexible in its availability and delivery.

We will:

  • acknowledge, respect and make continued and sincere attempts to understand cultural differences;
  • provide a flexible approach when working with people;
  • check that we are correctly pronouncing names and using the preferred way of addressing people;
  • be patient and listen attentively, and avoid the use of sarcasm, slang and jargon;
  • ask open-ended questions to seek to ensure the information sought is accurate;
  • seek to ensure the person has understood the conversation;
  • maintain any information given in accordance with Privacy legislation.

Where possible and practical, we will meet you where it best suits you and interacts in the way that suits you best, for example, face-to-face, email or by phone.

Translators and Interpreters

P2P will make attempts to remove barriers caused by language, by offering translating and interpreting services where required or requested.  Please refer to our brochure – “Engaging an Interpreter”, available on the P2P website.

P2P staff are able to contact organisations that specialise in people with a disability from CALD groups, to obtain resources about the National Disability Insurance Scheme (NDIS) in multiple languages.  These organisations provide important links between families from culturally and linguistically diverse backgrounds and the NDIS.

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